5
Resolved

Hotels.com Selling Rooms for Farmidaya Biotel Without Permission

May 6, 2024 10:45 PM37

E****** and hotels.com are conducting illicit room sales on behalf of our hotel, which has been shut down for two years. Normally, we get reservation notifications via SMS and email. We learned about the situation when some consumers called, and we promptly requested cancellations. However, E****** fails to correct their error and does not return calls.
This issue puts us in a tough position with our customers and causes us worry. Despite the cancellations, E****** continues to send invoices in our name. This is an awful circumstance, which has occurred four times. We want everybody to know. Farmidaya Biotel.

May 7, 2024 11:55 AM (13 hours after complaint)

Dear Customer, To assist you better, we kindly ask you to contact our Customer Service. Sincerely, Hotels.com

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