I made a hotel reservation through Hotels.com, and they charged me. When I got at the hotel, they claimed the room was fully booked and that Hotels.com had sold it without their knowledge. Consequently, I couldn't remain at the hotel. As a result, we have paid for a room that we have not used. Hotels.com currently does not have a contact number, and the hotel refuses to accept responsibility, claiming, "we don't have the money." If this matter is not handled, I will pursue my rights through other channels. Please return my payment. I believe it is inappropriate that Hotels.com sold a fully booked room, and I need a swift resolution to my complaint. Reservation #: 72819773292627.
I booked a hotel through Hotels.com and paid in full. On the day of my stay, I contacted them at 12:00 PM to inform them that I wouldn’t be able to check in and requested a cancellation. The Hotels.com team assured me they would speak with the hotel management and get back to me. I even asked them h...
I made a reservation through Hotels.com for an upcoming vacation, but I later had to cancel the booking. During the cancellation process, I was clearly informed that I would receive a full refund of the amount I had paid. However, despite the cancellation being accepted and confirmed, the refund has...
I am unable to reach Hotels.com through phone or email, despite their claim that my refund has been processed. The money has not appeared in my account, and repeated discussions with my bank confirm that no transaction has been received. Hotels.com provided a bank reference number, but it is useless...
I made a hotel reservation through Hotels.com under booking number 72063047416589. I later canceled the reservation within the allowed timeframe, expecting the refund to be processed promptly. However, several days have passed and I still haven’t received my money back. I attempted to contact the h...
I made a hotel reservation through Hotels.com and, as a precaution, called the hotel directly to confirm the booking. To my surprise, the hotel staff informed me that there was a system issue between the hotel and Hotels.com, and that no rooms were available despite my confirmed reservation. They sp...
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