Hotels.com Plane Ticket Reservation Didn't Go Through Correctly

O. Egemen
O. Egemen
Hotels.com
December 4, 2023 2:12 PM127

I purchased a round-trip flight ticket for three people, including my 8-year-old son, with Pegasus Airlines to France. After that, I made a hotel reservation through the app, but realized later that the ticket payment only covered two adults, excluding my free-of-charge 8-year-old son. I contacted Pegasus, but the issue wasn't resolved. When I reached out through the app, they claimed not to provide hotel services and blamed hotels.com for not accepting the inclusion of my son. Contacting hotels.com, they mentioned that Pegasus could handle the ticket issue, but they hadn't received any complaints. Pegasus and hotels.com seem to engage in commerce, yet offer minimal assistance in case of any problems. Therefore, it's advisable to use Pegasus solely for flight tickets. Fortunately, I hesitated in renting a car through them, as it likely would have caused additional inconvenience. I ended up having to purchase a separate room at the hotel, which turned out to be quite expensive. When dealing with these companies for flights, hotels, and car rentals, be thorough in questioning everything, and triple-check every transaction, as their systems may not be seamlessly interconnected.

Comments

Similar Complaints

My Hotels.com Reservation Shows One Person But I Paid for Two

Sevde
June 18, 2025 2:25 PM60

I am absolutely outraged with Hotels.com! I booked a hotel reservation for two people, and after completing the payment,...

Getting Nowhere with Hotels.com Over City Tax Overcharge!

Funda
July 2, 2024 4:22 PM24

I booked my Paris trip through Hotels.com, with all taxes supposedly included in the final price. Then,  the hotel told ...

Hotels.com Double Booking and Customer Service Issue

Sezgi
August 17, 2023 10:58 PM88

I experienced major problems in two consecutive bookings through the hotels.com website. For the travel program number 7...