I bought a Hoover dishwasher from Izmir Optimum Media Markt in July. I noticed rust on the bottom inside part pretty quickly, even though I haven't used the product much. When I reached out to customer service, they sent me over to the authorized service. The authorized service said they didn't install it and that the service responsible for installation should have the authority. I've been going back and forth between customer service and two service providers for a whole month. The technician from Karsiyaka Lider Technical Service didn't want to come and asked for a video instead. They said they would call but didn't, and then they blamed it on me, saying "the machine doesn't have enough salt." I can't even begin to describe how stressful this situation is. No one pays any attention at all. The service was really rude, and I thought it was totally unprofessional. The machine looks like it's made of tin, so it's getting rusty. I sought help with my consumer rights because I feel like I've been treated unfairly. I will never choose Hoover again, that's for sure.
My Hoover dishwasher, which I purchased in November, produces foam. Despite the fact that I registered three times and requested service, they never arrived. Adalar from the "Mevsim Teknik" technical service in Istanbul suggested that I change my dishwashing liquid. He had done this to me in a phone...
I made the mistake of buying a Hoover dishwasher, and the problems I faced with the service seemed endless. After struggling for a whole month to set up the product I purchased online, installation finally happened. "The light's on, it's fine," they said. When we tried to run the machine after movin...
About 6 months ago, the Hoover dishwasher at my mother's house broke down. We contacted the service for a part replacement and paid ₺2850 for the repair. Soon after, my parents had to leave Istanbul for health reasons and only returned this week. The machine, which was not used in the meantime, fail...
I bought a Hoover dishwasher from Media Markt on 11.11.2023, and it stopped working before a year had gone by. Even after making numerous complaints through customer service, the technical service team remained adamant that there would be no changes. Now, thanks to the extended warranty, I still hav...
Hello, the dishwasher I previously purchased from you has malfunctioned. I attempted to fix it myself but was unsuccessful. Your customer representative provided me with the contact details of the nearest Keçiören authorized service center. I called, and explained the situation; when I called on Tue...
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