Honor does not back up its products. My one-year-old computer broke down, and there are no spare parts. Their products are flawed, and the company is untrustworthy. They only see you as a source of revenue, and customer satisfaction and corporate ethics are ignored. It is not enough to simply sell a product; they must inspect, test, and research what they sell before causing customer distress. Our one-year-old computer failed, and they were unable to locate replacement parts. Honor, KVK, and Vatan have been causing us grief for the past four months. Despite the fact that we are legally entitled, they refuse to provide us with a computer. Despite the legal requirement to provide parts for a period of ten years, they offered us a refund at the invoice price, making a mockery of us. Instead of providing a computer similar to what the company sells in Turkey, they waste our money and time, demonstrating a lack of corporate ethics. Honor, Shenzhen Zhixin new information technology co., is causing concern among the public.
I bought an Honor 90 model phone just before New Year's. On the third day, the phone fell and the front camera shattered. The following day, I brought it to KVK, and they provided me with a repair quote of approximately ₺2500. I made the payment right away, but unfortunately, they didn't have the sp...
I bought an Honor laptop from Turkey six months ago and moved to Germany. It stopped charging itself and turned into a desktop while charging in the German electricity grid. As the warranty is only valid in Turkey I asked German Honor to repair it by paying its cost. But the answer was "awesome". We...
I purchased an Honor 90 brand and model mobile phone from Hepsiburada. Due to a hardware issue, I submitted it to the authorized KVK service in Izmir. After 20 business days, they still claim to be waiting for a part, rudely expressing this to me. Honor customer service apologized and promised a res...
I bought the Honor Magic 7 Lite specifically because it came with a shatterproof screen guarantee, but that promise fell apart—just like the phone. It broke on its very first fall, which was shocking given the brand’s durability claims. I immediately took it to KVK Bakırköy for service. That was ove...
I bought the Honor V3, and from the moment I turned it on, the device had system-level issues. It was clearly defective right out of the box. Instead of offering a replacement, I was forced to send it to KVK service for repair. They sent it back after a system cleanup, claiming it was fixed. I used...
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