Nivea Cleansing Foam Caused Severe Skin Burning
About five days ago, I purchased NIVEA Refreshing Facial Cleansing Foam with Lotus Flower Extract from a ŞOK Market store. From the very first time I used the product, I experienced intense burning on my face, followed by swelling and eventually peeling. Every time I used the cleanser, I had the same severe burning sensation, and the symptoms never improved. My face continued to swell. I also noticed that the product did not display an expiration date, which made me even more concerned.
I have never experienced this type of reaction with any skincare product before. Because of this product, I have suffered a significant skin reaction, and the money I spent on it has been wasted. I purchased the product from ŞOK Market, although I no longer have the receipt.
I request that NIVEA promptly investigate this product, provide me with a written explanation regarding the skin reaction I experienced, and honor my request for both a replacement product and a full refund.
Dear Consumer, Thank you for contacting us. As Nivea, our goal is to meet the expectations and needs of you valued consumers with the high‑quality and reliable products we offer in the personal care and cosmetics sector. You can reach us regarding any complaints. We thank you for your interest and, as the Nivea family, wish you healthy and beautiful days. Sincerely, Fax: 0216 576 22 00
