How to Get a Refund for an Unauthorized GCash Payment

Maricar
Hong Kong Quxin Technology Limited
2

I want to request a refund for the money that was taken from my e-wallet and sent to HONG KONG VCREA without my authorization. I was told that your system could not detect the transaction, but I have proof from your own website confirming that the payment was successfully processed.

The transaction details are as follows:

Merchant: HONG KONG VCREA

Amount: PHP 1.00

Date and time: October 22, 2026, at 6:01:09 PM

Reference number: 406794481

Since your website clearly confirms that the payment was successful, I do not understand why your support team claims that the transaction cannot be detected. I have evidence showing that the money was sent, and I expect your team to investigate this matter properly.

When will you return my money? I am requesting a full refund of the amount taken from my e-wallet, along with a clear explanation of what happened and confirmation of when I can expect the refund. Please review the transaction using the reference number provided and resolve this issue as soon as possible.

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