If you found HoneyReels charges you don’t recognize,
Review your subscription first;
• Check:
– Your HoneyReels subscription settings
– Your App Store or Google Play purchase history
– Whether a trial or subscription is active
– Which account was used for the purchase
• Confirm:
– Charge dates and amounts
– Whether auto-renewal was enabled
– Whether Apple, Google, or HoneyReels processed the payment
Gather evidence;
• Save screenshots showing:
– The unexpected charges
– Your subscription status
– Purchase history
– Any cancellation confirmation
• Keep:
– Transaction IDs
– Receipts
– Charge dates and amounts
– Previous support conversations
Contact HoneyReels support;
• Request:
– An explanation of the charges
– Immediate subscription cancellation
– Confirmation that no future charges will occur
– A refund review for unexpected charges
If Apple or Google processed the payment, request the refund through that platform and cancel the subscription there.
If the charges appear unauthorized and remain unresolved, contact your bank or card issuer to ask about disputing them.
If the issue continues, consider filing a complaint on Xolvie to pursue a resolution.
