If HoneyReels charged you unexpectedly,
Review your subscription first;
• Check:
– Your HoneyReels subscription settings
– Your App Store or Google Play purchase history
– Whether a trial or subscription is active
– Which account was used for the purchase
• Confirm:
– The charge date and amount
– Whether auto-renewal was enabled
– Whether Apple, Google, or HoneyReels processed the payment
Gather evidence;
• Save screenshots showing:
– The unexpected charge
– Your subscription status
– Your purchase history
– Any cancellation confirmation
• Keep:
– Transaction IDs
– Payment receipts
– Charge date and amount
– Previous support conversations
Contact HoneyReels support;
• Request:
– An explanation of the charge
– Immediate cancellation of any active subscription
– Confirmation that no future charges will occur
– A refund review for the unexpected payment
If support does not reply, you might want to consider posting a complaint on Xolvie in order to bring attention to the issue and try to find a solution.
