Holiday Inn Bursa Employee Provided Unprofessional Customer Service

I am a regular customer of Holiday Inn Bursa and have stayed at the hotel on multiple occasions. However, the conversation I had with one of your employees, H***, during a phone call at approximately 6:30 PM on August 19, 2026, was extremely disappointing. Instead of trying to assist me or find a solution, the employee attempted to direct me to another hotel.

As a regular guest who consistently chooses and stays at your hotel, being treated this way by an employee who should be focused on assisting guests is unacceptable, both in terms of tone and overall approach. As a brand that places importance on guest satisfaction, I expected your employees to pay particular attention to their communication style and to take a more solution-oriented approach when dealing with customers.

I therefore request that the conduct, tone, and approach of H*** be reviewed appropriately and that I receive an explanation and response regarding this negative experience. I also ask that the necessary steps be taken to ensure that guests are treated with a more professional and respectful communication style and that employees genuinely focus on finding solutions rather than directing customers elsewhere.

I hope Holiday Inn Bursa will take this complaint seriously and address the matter appropriately.