I purchased an eSIM product from Holafly for my vacation in Cyprus, but the eSIM never successfully installed on my phone. As a result, I couldn’t use the service at all. During the purchase process, the company promised a refund if the product couldn’t be used. However, when I contacted them afterward, they told me they could only offer a new activation code if I paid half the original price again.
After months of waiting, they finally sent a new code—but it came with a time limit, which feels completely unfair. On top of that, a friend I recommended Holafly to faced the same issue. She also couldn’t use her eSIM and gave up after countless back-and-forth emails with automated replies. Honestly, I’ve lost trust in this service and don’t plan to use the replacement code they sent.
I strongly believe I shouldn’t have to make an additional payment for a product that never worked in the first place. Holafly should honor its refund promise and return the full amount I paid. I’m asking the company to take accountability and resolve this issue without demanding more money from customers who received nothing in return.
I purchased an eSIM from Holafly for my trip to Spain, expecting seamless internet access during my stay. However, the eSIM never worked—not even once. I followed all the setup instructions carefully, but I couldn’t connect to any network. I attempted to delete and reinstall the eSIM, hoping that mi...
I bought an international eSIM data plan from Holafly for my recent vacation abroad. I followed all the setup instructions exactly and installed the eSIM properly on my phone. However, the internet either didn’t connect at all or briefly showed LTE for a few seconds before dropping again. I needed a...
I purchased Holafly’s 9-day unlimited internet eSIM for North Cyprus (Order ID: E12227874), expecting stable service during my stay. Unfortunately, from the moment I arrived, the connection was weak and kept disconnecting frequently. Despite following all setup steps, I could barely use the internet...
I purchased a Holafly eSIM that was supposed to work across all of Europe, but the internet never worked in the area I was traveling. I immediately contacted Holafly support through WhatsApp. While they attempted multiple troubleshooting steps to restore the connection, nothing helped. The eSIM simp...
I purchased an eSIM from Holafly.com, successfully installed the application, and followed all activation steps. However, the network never connected — I had no signal at all. I contacted Holafly’s technical support, and while they did provide assistance, the issue remained unresolved. I then reque...
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