I am a merchant residing in Ilgın, Konya, and I sell products on the e-commerce platform Hepsiburada. The company works in integration with Hepsijet Cargo. Once an order is placed by the customer, the system automatically notifies the cargo company, and Hepsijet is supposed to collect the packages the same day. However, between May 13 and May 16, 2024, for three consecutive days, the cargo company has not picked up my shipments. I have been calling Hepsiburada every day to report that the packages haven’t been collected, and they only respond by saying a request has been submitted to the cargo company and that they will pick them up as soon as possible. Despite this, Hepsijet has not contacted me in any way or provided any updates, and my shipments remain uncollected. Due to Hepsijet’s negligence, I lost the benefit of same-day shipping and have experienced a decline in my sales. Occasionally, they send me WhatsApp messages saying they are on leave and won’t be able to collect shipments, suggesting I use a different cargo company instead (I have included screenshots of this). There are no calls or official notifications. I suffer losses every day because of the regional Hepsijet representative in Konya. My rights should not be violated due to the irresponsibility of the Hepsijet Konya cargo manager. A cargo supervisor who works in such an undisciplined manner and disregards sellers’ rights is unacceptable.
Hello, I am a seller on the Hepsiburada platform. The services of Hepsijet Cargo in the Konya region are a complete fiasco! My shipments are not picked up regularly, there are constant disruptions in the delivery processes, and my customers are understandably reacting. This situation causes my sales ratings to drop, damages customer trust, and harms my business activities. Despite making numerous complaints, the Konya Regional Manager is completely uninterested, irresponsible, and incapable of fulfilling his duties! I have not received any response, and my problems have not been resolved. This lack of seriousness is ruining Hepsijet’s corporate reputation.
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I purchased a product from Hepsiburada on July 16, 2024. The item was handed over to Hepsijet on July 17, 2024, and was scheduled for delivery on July 18, 2024. However, it has now been over six days past the expected delivery date, and I still have not received my package. Despite making two phone ...
I have an issue with Hepsiburada that I need to address. I placed an order on March 7, 2024, and it was passed on to Hepsijet, their delivery partner, on March 8, 2024. It's already March 14, 2024, and I'm still waiting for my delivery that was supposed to arrive on March 12, 2024. Can you believe i...
My Hepsiburada order with tracking number 5723******860 was supposed to be delivered to my address in Kuruçay Neighborhood, Akşehir, Konya, but Aras Kargo mistakenly sent it to the Seydişehir branch instead. My package has been sitting there for 12 days, and no one has taken any action. I’ve called ...
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