On August 5, 2025, a charge of $3 (94.50 TRY) was withdrawn from my credit card under the name “Google Helppay”, without my knowledge or authorization. I have never used any Helppay services and do not have any active memberships or subscriptions related to it.
This is the first time such an incident has occurred, and I have not experienced any similar charges before. The card used for the payment belongs solely to me, and the transaction record shows no additional details beyond the “Google Helppay” description. My primary Google account associated with online activity is a**@gmail.com**.
I request that this unauthorized transaction be urgently investigated, the full amount refunded, and that I be provided with a detailed explanation of how this occurred. If the issue is not resolved promptly, I will be taking the matter to the relevant legal authorities.
On August 24, 2025, at 12:28 PM, I discovered that $0.40 (12 TRY) had been withdrawn from my card (ending in 2174) under the name Google Helppay, without my knowledge or authorization. After reviewing my account, I noticed that similar transactions had occurred in previous months as well. My accoun...
On October 7, 2025, a charge of $3 (93 TRY) and on October 9, 2025, another charge of $16 (470 TRY) were withdrawn from my İş Bank card under the description “Google Aisle Secrets g.co/helppay#GB.” These transactions occurred without my knowledge or authorization. When I checked my Google account, ...
On June 7, 2025, Google withdrew ₺409.99 from my credit card under the label “g.co/helppay/GB” without my approval or any prior notice. I did not authorize this transaction, and I have no idea which app, service, or subscription it is linked to. There was no email confirmation, no SMS alert—nothing ...
On July 28, 2025, Google charged ₺49.99 to my credit card without my knowledge or approval. The charge appeared under the description “g.co/helppay/GB,” and I have absolutely no idea what this transaction was for or which app or service supposedly triggered it. I never subscribed to anything that co...
On September 7, September 30, and October 14, three separate charges of $5 (about 154 TRY each) were made to my Akbank card ending in 7313 under the name Google Help Pay. These payments were made without my knowledge or authorization, and I have no idea which service or subscription they belong to. ...
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