Hellcase Banned My Account for “Multi-Account” Without Clear Proof

I am writing about my Hellcase account under the username “xgrki,” which was banned on 01/23/2026 for an alleged multi-account violation. Since that date, I have been unable to access or use my account. I believe this ban is unfair, and I am requesting that my account be fully reinstated. I did not receive any prior warning or a clear, detailed explanation, and I would appreciate a careful review of my case and reactivation of my account. I ask Hellcase to reconsider this decision, explain the specific reason for the ban if needed, and restore full access to my account “xgrki” as soon as possible.