Hellcase permanently banned my account for no valid reason, and I am extremely frustrated. I reached out to customer support, and all they told me was that the system banned my account automatically. When I asked for further details or assistance, they simply responded, “We can’t unban it,” offering no real explanation or support.
They claim I have multiple accounts, but I only have one—linked to a single Steam profile. I have never opened or used another account. This ban was issued without proper investigation or proof, and they’re refusing to reverse it. I’ve now lost access to everything on my account for no fault of my own.
Customer service won’t follow up or take responsibility. They keep repeating that the system banned me and that nothing can be done. It’s completely unacceptable to treat loyal users like this without giving them a chance to defend themselves or clarify the situation. I demand that Hellcase reactivates my account immediately and stops ignoring user concerns. I won’t let this go unanswered.
Hellcase unfairly banned my account for no legitimate reason. The supposed justification? Something to do with my username, which makes no sense. I didn’t cheat, exploit, or break any rules. All I did was claim the daily free rewards like every other user. Apparently, that alone was enough for them ...
I was suddenly banned from Hellcase without any valid reason, and I’m asking for urgent help to resolve this issue. While browsing the site, I was checking item prices, starting from the highest to the lowest. I jumped to the last page of the inventory and then quickly clicked through several pages ...
I deposited $20 into my Hellcase account, and literally one second later, I received a ban message stating: "You have been banned Until: 2075-03-06 Reason: until clarification with support." How is this even possible? I hadn’t even done anything wrong. There was no warning, no suspicious activity ...
I used Hellcase to sell my in-game skins through a trade linked to my Steam account. After accepting the trade, items worth around ₺900 were successfully transferred. However, I never received the payment. When I checked the transaction on the Hellcase platform, it showed as "trade canceled"—but my ...
I made a deposit to Hellcase by sending my items directly from my Steam inventory. After receiving their trade offer, I accepted it as instructed. The items were successfully removed from my inventory — meaning the trade went through on my end. However, the promised payment of approximately ₺200 nev...
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