H&M Blamed Me for Damage Caused by an Apparently Defective Pair of Pants
I purchased a pair of fabric trousers from H&M in July of last year and have experienced serious quality issues with the product. After using the pants only a limited number of times, I stored them away during the winter season. When I later inspected them again, I discovered that the fabric around the back pocket had deteriorated and torn due to what appears to be fabric breakdown rather than normal wear.
In addition to the tearing, the waistband became noticeably stretched and loose, and the fabric also experienced significant color fading. Considering how little the trousers were used, I do not believe these issues are consistent with normal consumer use or expected product durability.
On June 10, I sent the trousers to H&M for inspection through the designated review process. After examining the product, H&M informed me that the issues were allegedly caused by consumer use and rejected my request. I strongly disagree with this conclusion. A garment that has been used infrequently should not develop fabric deterioration, tearing, fading, and excessive stretching within such a short period of ownership.
The order number associated with this purchase is 69210878261.
I request that H&M reconsider the inspection decision and conduct a new review of the product. Given the nature of the defects and the limited use of the trousers, I believe the item should be evaluated as a defective product. I therefore request a full refund of the purchase price to the original payment card used for the transaction.
I also ask for a detailed explanation of the findings from the original inspection and a fair reassessment of the product's condition so that this matter can be resolved appropriately.
