On November 30, 2024, at 7:15 PM, I visited H&M's kids section to buy a jacket for my son. The black pilot jacket I was looking for wasn’t available on the racks, but I saw it on a mannequin. I asked a male employee in the men's section for assistance, explaining that the size I needed was on the mannequin. Without even looking at me, he rudely replied, "If you’re going to buy it, I’ll remove it; otherwise, I won’t," and walked away.
I followed him and clarified that my son needed to try it on before purchasing. He curtly responded, "We don’t allow trying clothes from mannequins," and walked off again. Left with no choice, I removed the jacket myself and proceeded to the checkout.
At the register, the staff didn’t ask for my email, even though I’m aware of the 10% discount promotion. They were indifferent and uninterested throughout. This experience left me frustrated and completely dissatisfied. H&M’s poor service and unprofessional behavior were unacceptable. I’ll never shop there again.
On July 15, 2024, between 5:30 PM and 6:00 PM, an H&M employee opened the curtain while my wife was changing in the women's fitting room at 41 Burda Mall. A female staff member in charge of that area was also present. I confronted him right away, asking, "How can you enter the women's changing area ...
On August 25, I received my H&M online order (#70234457571), which included 15 items. On the same day, I returned 8 of them because the sizes didn’t fit. All eight items were similar — children’s clothing in different sizes. On August 26, 6 of the 8 returns were accepted and refunded, but the refund...
On November 18, 2023, I went to the H&M store in Bodrum Midtown to get a jacket for my daughter. We chose a jacket she liked and went to the checkout. We were told by the cashier that we couldn't buy it for the price listed on the tag. Y****** ****, who identified herself as the store manager, infor...
On October 29, 2024, I ordered several items through the H&M mobile app (Order No. 63591560051): Loose Fit T-shirt (1003662002005), Regular Fit Felt Overshirt (1227148001005), and Coolmax® Loose Fit T-shirt (0948441025005). The order was delivered via Yurtiçi Kargo on October 31. As the size of two ...
I placed an order with H&M on March 21 for a holiday outfit for my baby, but as of today, it still shows as “being prepared”. The worst part is that since the status says “packaged,” the system won’t even let me cancel or request a refund. When I placed the order, the estimated delivery time was 2–...
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