I've been dealing with Arçelik customer service for 2 months because my refrigerator is broken. They tried to charge me for repairs because my extended warranty document wasn't showing up in their system. After we found the document, they delayed it for another month, saying they would process it. This might be the worst customer service I've ever encountered; they are completely useless. They keep saying "The authorities will call you" and have hung up for 2 months now. It's as if they're mocking you. I will pay for the repairs and take them to court. If you don't want to waste months of your time and regret the money you spent, do not choose this company. I'm sure they will see this and reach out just to say "The authorities will call you" again. Your service is terrible. I will never, ever buy any of your products again.
I bought an Arçelik refrigerator less than two years ago, and they have been unable to provide a solution for 12 days. Despite hundreds of complaints, there is no resolution. A replacement decision was made, and I was charged an extra fee. Four days have passed since then, but the refrigerator has n...
I bought my refrigerator a year ago, but it did not arrive as I saw it in the store. The equipment hanging on the door was missing. We called the service, and they said that the door did not belong to this model. The issue was not resolved, and I gave up on the service. Later, the same refrigerator ...
My Arçelik refrigerator has not been repaired, even though more than a month has passed. Two days ago, they brought it back claiming it was fixed, but it still doesn’t work. I wanted to use my right to have it replaced with a new one within the 21-business-day period, but that request was also denie...
Arçelik's authorized service is causing significant issues for customers, and sadly, Arçelik headquarters seems complicit in this. On 17.05.2024, my refrigerator's broken compressor was replaced, and I paid ₺7500. However, just a month later, the refrigerator broke down again, making a loud noise li...
In 2018, I invested in a full suite of Arçelik appliances, including a refrigerator, believing in the brand's reputation. Unfortunately, I have encountered numerous and persistent problems with multiple products. My most significant issue has been with the refrigerator. Despite purchasing an extende...
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