Green Motion Car Rental charged me for pre-existing cigarette burns; how can I challenge these charges?

If Green Motion charged you for pre-existing cigarette burns, check your rental agreement and inspection reports to see if the damage was reported before your rental.

Collect evidence, such as timestamped images or videos of the vehicle's interior condition at pickup, to back up your claim.

Call Green Motion's customer support at +44 (0) 2071864000 or email [email protected]. Provide your reservation information, explain the problem, and attach your evidence to challenge the charges and obtain a refund.

Document all interactions with Green Motion, including dates and representatives' names. If the issue is not resolved, file a dispute with your credit card provider and contact your country's consumer protection agency.

In the future, always thoroughly inspect rented automobiles before driving off. Take thorough, timestamped images or videos of all visible damage to avoid unfair claims.

If you have experienced a similar issue, please feel free to share. You can also file a complaint on Xolvie.