Green Motion Rent A Car Is Trying To Pin A Previous Damage On Me

I rented a car for 1 day from Green Motion RentACar. When I was returning the car they said that there is a cigarette burn on the seat, it was said to be absent in the previous damage records. I informed that I had never smoked in my life and that no one else had gotten into the vehicle but me, and that the burn must have occurred beforehand. Even the Green Motion staff who received the vehicle confirmed verbally that there was no cigarette smell in the vehicle, and they were told, "OK, we take notes like this," so I signed and delivered the vehicle. A week later, I received an invoice of 500 TL for the same issue. When I called the call center to object to this issue, it was said that your complaint record has been created. I called again 3 days later, the same department said this is roadside assistance, call Kadıköy office. I called the Kadıköy office, he said call the call center. After 4 days and 5 separate conversations, my complaint record was finally created. When I called again at the end of 2 days after the registration, I was treated as a liar, even though I stated that no one got in the vehicle, "even if you didn't smoke, someone next to you smoke" and I was told that my complaint was rejected. As a person who treats the rental car as his own and delivers it without even leaving a piece of tissue in it, I consider this treatment insulting. I will keep pursuing this issue. If my refund is not made in this regard, I will take the matter to the Consumer Arbitration Committee and then to the court if necessary. I will never rent from your company again and I will do my best to ensure that no one I know uses it. You are trying to bill me for an error that your own staff missed in their previous checks. What you do is shameful.