Withdrawals Blocked, GrandPashaBet Rule Violation

I loaded 4000 TL onto the GrandPashaBet site and utilized a 40% bonus. With a total balance of 5000 TL, I turned it into 15000 TL by claiming FreeSpins. When attempting to withdraw, I was informed that I had violated rules, resulting in the removal of 10000 TL from my balance. Despite playing in accordance with the game rules, my balance reached 20000 TL. Upon confirming with support that I had fulfilled the required spending amount per the rules, they assured me, "Yes, you can now withdraw your money." However, when I requested a withdrawal, 15000 TL was deducted from my account again, this time citing a rule violation. The customer representatives were extremely rude, offering no solution to my problem; instead, they even hung up on me during the conversation.