Dealing with Grab's refund policy has been a total mess. Recently I paid for a ride, and although the driver never showed up due to a technical issue, the fare was debited from my account. I contacted Grab's customer care right away hoping for a quick fix. Rather, I received flimsy answers and pointless back-and-forth emails that went nowhere. Grab declined to handle a refund even though the driver and I both agreed the ride did not go as planned, citing unclear regulation language. Their bottom line comes first, thus they seem to go out of their way to make refunds almost impossible. Lack of responsibility has made me wonder whether I would ever use Grab once more.
For almost six months, I have been trying to cash out the remaining balance from my Grab driver app; it feels as though I am circling without any end in sight. Their customer service crew appears unable of correctly interpreting messages or handling the real problem. Every time I get in touch, they ...
Grab has been a somewhat letdown cab company. They regularly overpay for rides, and the level of service is appalling. Drivers routinely overlook the assigned pick-up points, therefore forcing consumers to trek to wherever they choose to stop, usually far from the original place. I have waited more ...
Actually, I expected far better; I had a horrible experience with Grab in Malaysia. I ordered lunch on the app, and the driver noted it as delivered; yet, I had to wait an additional twenty minutes to really get it. I had to toss the food since by the time it arrived it was absolutely inedible and s...
My recent Instacart orders are like no other in the worst sense…In my past four orders alone, I've had annoying and def dissuasive problems…If I have to be honest, Instacart has been responsive in refunding missing or damaged items, none of these items exceeded $7…I was so happy with it I would just...
I’m recovering from major surgery, unable to lift or navigate stairs, relying on delivery service. Though all these were noted, Instacart people just ignored specific instructions, left items inaccessible despite explaining my medical situation. Delivery person unresponsive, against all my efforts s...
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