For almost six months, I have been trying to cash out the remaining balance from my Grab driver app; it feels as though I am circling without any end in sight. Their customer service crew appears unable of correctly interpreting messages or handling the real problem. Every time I get in touch, they simply reiter the same general answers, restating the several times I have already tried steps. I cannot even upgrade my wallet to withdraw the remaining balance to GrabPay because of their antiquated and badly built system. I went out of my way to change my email in the app following their advise, but it had no effect either. Dealing with a system and support staff this inept is beyond irritating. Responses take eternity; when they come at last, they provide no significant answers. If you care about your time and peace of mind, steer clear of Grab, particularly if you prioritise excellent customer service.
Dealing with Grab's refund policy has been a total mess. Recently I paid for a ride, and although the driver never showed up due to a technical issue, the fare was debited from my account. I contacted Grab's customer care right away hoping for a quick fix. Rather, I received flimsy answers and point...
Grab has been a somewhat letdown cab company. They regularly overpay for rides, and the level of service is appalling. Drivers routinely overlook the assigned pick-up points, therefore forcing consumers to trek to wherever they choose to stop, usually far from the original place. I have waited more ...
Actually, I expected far better; I had a horrible experience with Grab in Malaysia. I ordered lunch on the app, and the driver noted it as delivered; yet, I had to wait an additional twenty minutes to really get it. I had to toss the food since by the time it arrived it was absolutely inedible and s...
I’m recovering from major surgery, unable to lift or navigate stairs, relying on delivery service. Though all these were noted, Instacart people just ignored specific instructions, left items inaccessible despite explaining my medical situation. Delivery person unresponsive, against all my efforts s...
YunExpress sent my package to the wrong address, and now I have no way to recover it! I reached out for help, but all I’m told is to contact the shipping company—which is impossible because YunExpress has no reachable customer service. I have tried multiple times to get in touch, but there is no re...
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