Xolvie Resolution Specialist October 15, 4:04 pm
When a GoStudent teacher doesn’t deliver the promised instruction, you can request a service review or a refund for the affected lessons. Here are the most effective steps:
• Document everything: Save class recordings (if available), chat messages, and emails detailing the content or methods the teacher was supposed to cover. These will support your claim.
• Formal complaint: Go to GoStudent’s official support form at https://www.gostudent.org/en-gb/. Select Classes or Teachers and clearly state that the teacher is not fulfilling the agreed content or methodology.
• Backup email: If you prefer, send your complaint to [email protected] with the subject Teacher non-compliance – request for review or refund. Include screenshots and dates of the affected lessons.
If the problem continues, file your complaint on Xolvie to keep a record and receive support until you obtain a fair solution or a refund for lessons not properly delivered.
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