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GoPro Hero 7 Took on Water, Service Denied Repair Due to Lack of Parts

January 2, 2025 8:49 PM7

I’ve been a long-time owner of the GoPro Hero 7, which I recently used during a trip to the sea. Unfortunately, the device took on water and stopped functioning entirely. When I reached out to the authorized service center, I was informed that "the production period for spare parts has ended," and they couldn’t repair it. Instead, they suggested I contact private repair services.

As far as I know, devices like this, released in 2018, should have spare parts available for at least 10 years. I am deeply disappointed with the lack of support and disregard for product longevity. I request GoPro to address this issue and assist me in resolving it promptly. A product like this should come with better service commitments.

Can
August 9, 2025 3:35 PM

There has been no progress.

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