On 11/20/2023, I purchased my GoPro Max action camera from Media Markt. Relying on the clear statements on the product box and in the user manual that the device is waterproof, I used it only once in the sea during the summer of 2024, at a depth of less than half a meter. I experienced no issues during use. Toward the end of 2024, however, the device stopped powering on. I have full records of how I used the camera and the videos I captured; I used the product entirely in accordance with the conditions stated by the manufacturer and seller.
I submitted the device to Media Markt’s Mersin Yenişehir Sayapark branch under warranty and provided my receipt. However, the service center claimed that the malfunction was caused by user error, refused warranty coverage, and offered a paid repair. This decision was given to me in writing at the store. I also contacted Media Markt and GoPro customer service, and both stated that the device was not eligible for warranty service due to alleged user damage. Yet the product is still under warranty, and I used it exactly as instructed.
My expectation is that my device be repaired free of charge or replaced. I request that my issue be resolved and my grievance addressed.
On 20.11.2023, I purchased a GoPro Max action camera from Media Markt. Trusting the information on the product box and in the user manual stating that the device is waterproof, I used it once during the summer of 2024 in the sea, at a depth of less than half a meter. During usage, no issues occurred...
On August 19, 2024, I purchased a GoPro Hero 12 Black from Fethiye Vatan Bilgisayar for my son during our vacation. He barely used it, mainly for underwater shots. However, when he tried to record recently, the camera overheated within 15-20 minutes and then shut itself down. We repeated the process...
I purchased a GoPro Hero10 from Media Markt Germany. Media Markt Turkey mentioned they could help with the invoice within a year, but I have no idea where the invoice is now. I haven't even used it 5 times, and I haven't used it without a case. It's only been about 3-4 months since I purchased it. I...
I’ve been a long-time owner of the GoPro Hero 7, which I recently used during a trip to the sea. Unfortunately, the device took on water and stopped functioning entirely. When I reached out to the authorized service center, I was informed that "the production period for spare parts has ended," and t...
On March 14, 2025, I purchased a GoPro Hero 13 Black from the MediaMarkt Serdivan store. When I opened the box and tested the product, I was extremely disappointed to find that its quality did not match what was advertised. The performance and build were far below expectations for a product at this ...
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