On March 16, 2026, I made a deposit of 2,100 to my Goa Games account via Paytm, but the amount has still not been credited to my account.
After noticing that the balance did not update, I contacted Goa Games customer support and was told that the payment has not yet been received. However, the money has already been deducted from my Paytm account, leaving me without access to my funds on the platform.
I also have proof of payment from Paytm, including successful transaction details confirming that the payment was completed on my end. This situation is causing inconvenience, as I deposited this amount specifically to use on Goa Games.
I request that my deposit of 2,100 made via Paytm on March 16, 2026 be immediately credited to my Goa Games account, and that my Paytm payment proof be properly reviewed during the investigation.