I purchased a 6-pack of Gillette 3-Blade Razors and quickly noticed a manufacturing defect in the product. I contacted customer service to report the issue, and they requested that I send photos of the product, packaging, barcode, and production serial number via email. I complied with their request approximately two months ago.
Customer service later apologized and asked for my mailing address to send a replacement. Despite providing all the requested details, I never received the replacement product. When I followed up, they informed me the item was unavailable in their stock, which is perplexing as the product is readily available in stores.
It’s disappointing that a company of this scale fails to resolve such a straightforward issue. After waiting for two months without any resolution, I was forced to repurchase the razors from a supermarket due to necessity. I expect Gillette to take immediate action to rectify this situation and provide the replacement as promised.
I purchased two 10-pack Gillette Blue 2 Plus razors from Carrefour. When I tried using them for shaving at home, the blades did not work at all—they wouldn’t cut properly. I even tested three blades from the pack, but none were effective. I immediately contacted customer service before opening the s...
I purchased the Gillette Fusion Proglide Power 8-pack replacement blades from Epttavm, but the product turned out to be a major disappointment. Since I already had two unused blades from a previous purchase, I only recently started using this new pack. To my shock, the blades were completely dull an...
I bought a Gillette Pro Glide with 5 blades on October 24, 2023. Usually, these razors used to be sold in packs of four, and they were all the same size. But when I opened it, I was surprised to see two razors inside. I didn't realize it was a 2-pack until I went back to the store. The packaging of ...
I've been using Gillette razors since 1990 and always enjoyed a smooth shave—until now. Recently, the handle of my 15-year-old razor finally broke. I figured it had served its time, so I went out and bought a new 2-blade razor from a promotional deal. That’s when the frustration began. Every time I...
Watsons recently sent me the wrong product after I purchased Gillette Fusion5 5x replacement blades. Dealing with their customer service has been a nightmare - they appear to have no understanding of their own processes. The entire return and refund process has been a nightmare. They initially said ...
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