During the landing of a hot air balloon ride, we were nearly killed. We purchased the hot air balloon tour through GetYourGuide, and the activity provider was Skyway Travel Agency & Tour. The pilot who operated the balloon was unable to land it properly, the basket tipped over, and during the incident my family’s glasses were lost and a phone was broken. We were only grateful that we survived.
During the impact, we suffered bruises and scratches on many parts of our bodies, and we spent the rest of our vacation dealing with muscle pain and physical discomfort. As a result of this incident, we incurred approximately $460 in glasses damage and $2,070 in phone damage. In addition to the financial loss, we experienced serious emotional distress and psychological trauma.
What makes this situation even more troubling is that another family who went up with us was reportedly landed smoothly on a trailer by the same pilot. This raises a serious question: Is no one supervising or inspecting these operations? Are people expected to rely purely on luck and accept a risk that could mean the difference between life and death?
Our flight to Marseille was canceled due to a wildfire that occurred in Marseille. Because of this force-majeure situation, we wanted to cancel the boat tour we had purchased through GetYourGuide, but the cancellation was not accepted. Other companies such as Airbnb and FlixBus approved cancellatio...
While in Phuket, we searched for tours on GetYourGuide and booked what appeared to be an affordable tour for two people. However, we later realized that the tour we booked was not in Phuket, but in a different region called Chiang Mai. Because we are foreigners, we did not fully understand this at t...
As a group of 8 women, we personally organized a trip to Japan and booked a private Mount Fuji tour from Tokyo on April 3rd via GetYourGuide, provided by a company called Glocal Japan. Shockingly, we received no confirmation or communication from the tour operator in the days leading up to the tour....
I booked a day tour in Amsterdam through GetYourGuide, and it turned out to be a huge mistake! I arrived at the meeting point on time at 9:00 AM and waited, but no one was there. I called twice, but no one answered. At 9:10 AM, I asked two different tour groups, and they told me the guide had alread...
I booked a Göcek boat tour through GetYourGuide, expecting a premium experience, but instead, I was overcharged and misled. I paid 3,500₺, only to find out that the actual tour price was 1,300₺. That’s more than 2.5 times the actual cost—an outrageous difference! Additionally, the tour did not foll...
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