The Getir app has become a complete mess. In the marketplace, there's either no courier available or there's a software issue. The call center doesn’t respond. For the past 15 days, at any hour, the couriers are always busy and I’m told to try again later. They’ve failed in the European market, and now they're failing here too! Multiple service requests have been made, and each time they say they'll look into it, but nothing changes. It seems the best solution is to abandon this brand.
I ordered from Getir, but even though it never arrived, the app indicates that it was delivered. It has now been three days, and the problem remains unresolved. Whenever I contact them, I hear “we’ll get back to you,” yet I never receive any actual updates. I reached out to both the app's support te...
Two months ago, I received a stale product in my order and demanded a refund from Getir's customer support. They ignored me for two weeks, claiming they were trying to contact the company. The representatives were reluctant and gave forced remarks. Today, with my most recent Getir order, the eggs cr...
I'm having serious issues with the Getir app. My order has been stuck in the preparation stage for 78 minutes now. When I try to cancel, the button is disabled and gives an error. Attempts to contact live support also result in errors. How can a service be this subpar? I'll never shop through this a...
I placed an order with Getir Large, expecting it to arrive within the specified time. Initially, the app showed that the order was delayed, but later it marked the order as delivered. However, the order never actually arrived. I called customer service multiple times, but each interaction felt robot...
I made a substantial purchase on Getir. When my order failed to arrive the following day, I became aware that something was amiss. I tried to seek assistance, but received no reply. After three days, I made another attempt. If I hadn't taken the initiative to follow up, I would have lost my money. T...
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