On February 24, 2024, I bought 3 packs of Apikoğlu salami from the Getir app. The salami I got was really tough and tasted fake, almost like plastic. When I reached out to Getir customer service about this matter, a representative told me that they were unable to process returns for opened packages. Is there a way to evaluate the contents of the package without actually opening it? I have reached out to the Getir resolution center several times, but they continue to promise to call back without actually solving the problem. I need a refund of my money as soon as possible.
On February 8, 2025, I ordered UNO Multi-Grain Bread from Getir, but when I opened the package on the 4th day, I found that it was covered in mold. When I reported this, customer service first claimed their return policy was 14 days, but when I pointed out that I was well within that timeframe, they...
I am quite unsatisfied with the service I received from Getir. On August 21, 2024, I used the app to order a batch of 10 organic large eggs, anticipating the same freshness and quality that was stated. To my dismay, every egg in the pack had rotten. This is not only unacceptable but also poses a sig...
On July 20, 2024, I received an incomplete order from Getir - only one sausage instead of the two I ordered. I informed the courier about the missing item, and although he promised to bring it, he never did. I contacted live support and requested an ₺80 discount since a refund to my Istanbul card w...
Three of my orders from Getir were canceled, with the stated reason being a "technical issue." However, this is untrue, as I had used a ₺250 coupon on a ₺1000 order that included four bottles of cooking oil. They canceled my order intentionally because I used the coupon. They claimed that my order w...
On the evening of July 14, 2023, I used the Getir Food platform to order 278 TL worth of food from Popeyes. But my order was incomplete and wrong when it came. To make things even worse, I was charged extra for substitutions that didn't meet my needs. Specifically, I had requested a bucket of large-...
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