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Geolocation

Geolocation Logo
Geolocation

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Geolocation Pro Subscription Issue With Unexpected Charge

Shailu
12

I recently subscribed to the Geolocation Pro service through their website and was unexpectedly charged 13,000 Sri Lanka...

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

Geolocation.com charged my card for a recurring pro renewal; how can I request an immediate refund?

Geolocation.com billed me for exceeding API request limits; how can I cap monthly charge overages?

Geolocation.com processed a charge on my statement; how can I report and dispute fraudulent fees?

Geolocation.com block VPN IPs: how can I whitelist genuine user traffic?

I keep getting inaccurate user cities from geolocation.com: what fixes exist?

Brand Overview: Geolocation

https://www.geolocation.com/ is a web-based IP lookup and location intelligence platform operated under the network tools portfolio of Hexasoft Development Sdn. Bhd., the technology provider behind IP2Location. The domain was originally registered in 1999, with the dedicated web service actively operating since 2012 to provide instant IP address tracking, geographic coordinate mapping, and network metadata demos.

Contact Info

Customer Support Email: No dedicated support email is directly displayed on the website (technical inquiries are routed through its affiliated platform, IP2Location, at [email protected]).

Phone Number: No official customer service phone number is publicly available.

Industry and Operations

https://www.geolocation.com/ operates in the network intelligence, cybersecurity, and internet utility sector. It offers a free diagnostic interface for casual users and acts as a demonstration portal for enterprise data feeds, downloadable databases, and geolocation application programming interfaces (APIs).

  • IP Geolocation Lookup: Pinpoints geographic information such as country, region, city, ZIP code, latitude, and longitude for both IPv4 and IPv6 addresses.
  • Network Metadata Detection: Identifies Internet Service Providers (ISPs), autonomous system numbers (ASNs), domain WHOIS data, and connection usage types.
  • Security and Proxy Screening: Checks IP addresses against known proxies, VPN endpoints, and fraud risk databases.
  • Developer Resources: Provides access to IP2Location.io REST APIs and downloadable LITE geolocation and proxy databases.
  • Browser Geolocation Testing: Offers live testing tools for W3C geolocation API implementation and coordinate verification.

User Sentiment

Public sentiment regarding https://www.geolocation.com/ reflects technical frustrations typical of automated IP mapping services, particularly regarding data accuracy, IP misidentification, and the lack of standalone support.

  • Geographic Inaccuracies: Users frequently observe that lookups return incorrect cities or neighboring regions, especially when checking cellular networks, mobile hotspots, or dynamic IP allocations.
  • False Proxy and VPN Flags: Users complain that residential or standard business connections are sometimes misclassified as proxy or data center addresses, leading to access restrictions on third-party services.
  • Lagging Database Updates: Website owners and network administrators report delays in reflecting newly reassigned or updated IP subnets.
  • Browser Permission Failures: Some users experience errors or failed location lookups when running browser-based demo tests due to strict browser privacy settings or device permissions.
  • No Direct On-Site Support: Consumers seeking corrections for misidentified IP locations express frustration over the absence of a direct contact form, live chat, or dedicated support desk on the main website.

Share Your Experience

If you’ve experienced issues with https://www.geolocation.com/, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.