To request an immediate refund for a recurring Pro renewal, log in to your account dashboard and navigate directly to the Subscription or Billing settings tab.
First, turn off auto-renewal to stop any upcoming charges while your refund request is pending.
Submit a formal billing request through the platform's official support form or email listed in your receipt.
State clearly that you wish to request a refund for the recent renewal charge, and provide your account email along with the transaction ID.
If the subscription was activated via Apple App Store or Google Play Store rather than directly on the web, you must request the refund through that respective store.
Navigate to Apple's Report a Problem page or Google Play's order history to submit the claim directly to the app store billing system.
If support rejects your eligible request or fails to reply, consider sharing your experience on Xolvie to increase visibility and speed up resolution.
