My Free Fire ID was hacked, what should I do first?

If you think your Free Fire ID has been hacked (unexpectedly logged out, password changed, gems gone), act quickly:

• Open the Help Center app and file an Account ticket with your UID, bound email or phone number, device type, the last time you successfully logged in, and copies of your receipts.

• Protect your devices: do an OS update, get rid of any APKs that you don't need, and run a malware scan. Change all of your passwords, including those for your email and any social accounts that are linked to the game.

• Note the date, time, and, if known, the IP address and place of the event in the ticket. Do not pay for "recovery services."

Have a similar problem? Join others who’ve shared their stories and found solutions. File your complaint on Xolvie to bring attention to the issue.