Umingle Age Verification Error - How to Remove an Incorrect Age Ban!

I have been using the Umingle website on Chrome and I am already 21 years old. However, last night my account was blocked on the grounds that I am under 18 years old, apparently because I was wearing a mask. When I try to access my account, the site shows a message that my account is blocked for being under 18 and asks me to pay 39,900 Rp in order to remove the block. I find this request unfair and inappropriate because I am over 18 and should not have been blocked in the first place. I kindly request that my Umingle account be unblocked without any payment requirement and that my access be fully restored. I also ask you to correct your age verification process so that similar mistakes do not happen again.