Yalla Ludo Will Not Let Me Unbind My Friend’s Old Phone Number

For a long time I have been using a Yalla Ludo account that is bound to a mobile number which used to belong to my friend. He has since gone abroad and took that SIM card with him, so I no longer have access to that number. Around 10 days ago I wanted to cancel and unbind this number from my Yalla Ludo ID, but I saw that the number unbinding system has effectively been stopped and I cannot complete the process. When I try to change or unbind the mobile number through the “Change Mobile” section, I get an error after entering the verification code saying that there have been too many incorrect verification code attempts, so the process does not go through. Because the SIM card is no longer with me, I cannot receive any verification code on that number and I am stuck with a phone number that is not mine. My in‑game ID is “Hridoy@1”, and I can also provide my profile screenshot and my email address rnalvi81**@gmail.com to help verify that I am the real owner of this account. I emailed Yalla Ludo support twice about this, but I have not received any effective help yet and the number is still bound to my account. I am requesting that my current bound mobile number be cancelled and unbound from my Yalla Ludo ID and that I be allowed to bind my own active mobile number instead, or that you provide another secure way to verify my identity and solve this issue as soon as possible.