I attempted to purchase diamonds in Free Fire on April 13, 2026, using Paytm. The payment of ₹50 was successfully deducted from my Paytm account, but the diamonds were not credited to my Free Fire account.
This situation is frustrating because I completed the payment, yet I did not receive the in-game items I paid for. As a result, my money has been deducted without receiving the expected service.
I request that the ₹50 be refunded to my original Paytm payment method as soon as possible. I also expect a clear explanation of why the transaction failed and assurance that such issues will not occur again in the future.
I topped up diamonds for the Free Fire game using PhonePe, but the diamonds have still not been credited to my account. On 08/03/2026, I made a payment of 259 rupees, for which I was supposed to receive 120 diamonds. The payment was successfully deducted from my PhonePe account and the transaction s...
On November 27, 2024, at around 8:56 p.m., I purchased $35 worth of diamonds through the Free Fire game. Even though the payment was successfully charged to my bill, the diamonds I purchased were never delivered to my game account. I have the transaction details and receipt, and I can provide them ...
I recently purchased 3,000 diamonds in Free Fire by paying ₺250, but only 1,500 diamonds were credited to my account. That means 1,500 diamonds are still missing even though my payment went through successfully. The transaction itself was completed without any issues or error messages, so there is n...
Dear Garena Free Fire Support Team, On February 13, 2025, I purchased 2,180 diamonds through the in-game system. However, the diamonds were never credited to my account, and despite submitting a refund request, there has been no resolution. My money was deducted, yet I did not receive the diamonds,...
I am extremely frustrated! I purchased diamonds and an outfit through a special offer in Free Fire for ₺54, and the charge appeared on my bill, but I never received the diamonds. This is completely unacceptable! I spent my money expecting to get what I paid for, yet I got nothing in return. I know I...
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