On December 7, 2024, I spoke with Garanti Bank’s customer service over the phone and applied for an American Express credit card. I was informed that the annual membership fee was ₺1800 and that it would be charged on my second statement, which I accepted. However, when I received my statement, I saw that I was charged ₺2595 instead. I contacted the card fee department five times, but they refused to refund the difference, stating that the increase was due to the 2025 price adjustment. When I applied for this card, I agreed to pay ₺1800 for a year, but the bank unilaterally changed the amount at the start of the new year without informing me. If they had warned me, I could have either waited until the new year to apply or not taken the card at all. As a result, they charged me ₺800 more than initially agreed. With this logic, the bank could set the card fee to ₺100,000 in 2025. I will, of course, take legal action, but I advise you to be more cautious when dealing with such transactions.
I just found out that my Garanti credit card ending in 7014 has been charged with an unexpected ₺776.00 annual membership fee for March 2024. It's quite a hefty amount! I kindly request a full refund of this amount. Furthermore, I strongly request that the bank waives all charges for annual fees as ...
An annual fee is being charged to my credit card, and Garanti BBVA is making an unfair profit. My credit card limit is ₺2,250, but ₺841 is being charged as an annual credit card fee. This fee is nearly half of my total credit limit, which makes no sense. I have been a loyal customer, and I do not ac...
An annual fee of ₺1,800 was charged to my Garanti AMEX Green Card credit card (ending in 020) without my knowledge or consent and reflected on my statement. I request a refund of this amount. I'm also demanding the cancellation of these fees without any additional conditions, based on the following ...
On September 27, 2025, an annual card fee of ₺1,100 was charged to my Garanti BBVA Bonus credit card without my knowledge or consent. This fee clearly violates Articles 4 and 6 of the Consumer Protection Law No. 6502 and Article 17 of the Regulation on Bank and Credit Cards. When I called customer s...
To make things worse, Garanti Bank charged my credit card ₺841.50 in April, a month when I wasn't expecting this kind of charge. The charge was made under the heading of "Annual Card Fee." I would not have known they had taken this amount out at all if I hadn't carefully examined my statement. I beg...
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