In June, I joined Garanti BBVA’s pension promotion and additional Bonus campaign. Under this campaign, I was supposed to receive a total of ₺23,500 — including ₺15,000 as a promotion, ₺6,000 as a spending bonus for ₺2,000 of expenses, and ₺2,500 as a referral bonus since I was invited by a friend. However, to date, only ₺15,000 of the promotion and ₺500 of the Bonus have been deposited into my account, while the remaining amounts have not been paid. Although it was stated that the payments would be made within 15 business days after my application, nearly three months have passed, and my issue still hasn’t been resolved. During this time, I’ve contacted customer service four times and submitted a request once through the Erciyes Branch, yet each time I’ve been met with different excuses. At one point, I was even told that I hadn’t applied during the campaign period, but I have proof such as my spending statements. I also noticed on Xolvie that hundreds of others are experiencing the same issue. I’m genuinely upset about being treated as if we’re naive customers and expect an apology from Garanti BBVA. I request that the remaining Bonus and promotion amounts be deposited into my account in full as soon as possible and that my grievance be resolved. My customer number is 9484***.
I participated in a special promotional campaign by Garanti BBVA designed for former payroll customers. According to the campaign details, I needed to complete three specific tasks within June: transfer at least ₺5,000, spend ₺1,000 using my credit card, and set up one automatic payment order. I suc...
I joined the “Invite and Earn” campaign for my credit card through Garanti BBVA mobile banking in the October 2025 period, and according to the campaign terms, the ₺5000 bonus was supposed to be loaded onto my card the following month. However, even as the month has ended, this bonus has still not b...
The Garanti Bank Retirement Pension Transfer Promotion Campaign misleads people and fails to fulfill its campaign commitments properly. In this regard, Garanti Bank is once again causing hardship for retirees. On 26/04/2025, I applied through the mobile app to transfer my pension to Garanti Bank. To...
I participated in the Garanti BBVA Bonus campaign offering “₺1,500 Bonus for ₺1,500 spending,” and the ₺1,500 bonus I earned was loaded onto my card. However, I overlooked the fact that the bonus had a 30-day usage period due to my busy schedule. During those 30 days, I was caring for a relative in ...
Dear Garanti BBVA, I am writing to inform you that I participated in your campaign titled “Earn ₺2,000 Bonus for Spending ₺750 or More with Your Bonus Credit Card,” which was valid until July 31. I fulfilled all the campaign requirements and completed the necessary spending as outlined, yet I have n...
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