On 23.07.2024, at around 07:42, a wmmh transaction of GBP 68.65 was made on my credit card without my permission. Based on this message, I deactivated my calling card from the lost-stolen hotline. During these procedures, the employee made an effort to swallow his sentences and express them correctly. From my application, he said that no action should be taken only to close the lost and stolen card. He said it takes about 48 hours from supply. Maybe I'm doing something wrong as I was wandering around for 24 hours yesterday. Once I was connected. When I looked at a man, I went crazy with his indifferent answer of "It's been 48 hours, no need for a break" and his sarcastic tone of voice (he sees himself in the giant mirror). We also had to give tone training to your employees as if we were not continuing the consequences of what happened because of your negligence. It's now been 63 hours and still nothing visible in the systems. I still couldn't object. People with this type of speech impediment do not need to close the card. Since we are having so many problems at the beginning of the process, what will happen if the (so-called) processes continue for 1-1.5 months? Of course, in case of this security breach, I will make payment at the end of the month. An embarrassing experience from start to finish. I expect a response as soon as possible. Also, the owners are constantly being mean to each other. I think training needs to be provided urgently. Not the people they criticize, but Garanti BBVA!
On the morning of July 21st, around 7 AM, a transaction of over 3,000 was made from my credit card without my permission. When I saw this message, I called Garanti BBVA, and they only canceled my card and issued a new one. There was some misinformation in between. They told me that I would have to file the card dispute myself and wait for 48 hours. Despite the 48 hours passing, it still does not appear in the app. Later, as a result of my complaint, a customer representative contacted me and informed me that I couldn't do it through the app until it was accounted for. Since I didn't want to wait, I quickly handled it with an employee named Ufuk at the nearby Acıbadem branch. When I received my new card 10-15 days later, I saw that the charge appeared on my statement. The accounting was completed, the fee was deducted, and I never received any feedback. My statement is not even sent to my email! When I call the call center, one person says the transaction was not processed, another says they can't see it. The lost/stolen card line says they can't see it, and to speak with the branch where the transaction was made. When I speak with the branch, they say, "I perform all the transactions given to me. There's no problem on my end. Speak with the call center," with exactly this kind of attitude. Due to Garanti BBVA's security breach, I've been dealing with this for a month. As a result of my efforts, neither my money was refunded, nor was I contacted, nor was I given any information. The bank employee says, "I did the transaction, there must be an issue with the card dispute team," and everyone is trying to save their own skin.
The call center badmouths the branch, and the branch badmouths the call center. They provide a disgraceful service far from being professional. After a month of dealing with this, there is still no response at the end of the day.
I have left multiple records on the website, but there is never any response. I will use my legal rights.
I am constantly in contact with the branch and the call center, but there is no response.
On December 21, 2024, between 19:27 and 20:48, a total of ₺217,297 was withdrawn from my Garanti BBVA credit card ending with ****1014 through 10 unauthorized transactions to "SPACERS DB LIMITED." Despite not clicking any suspicious links or sharing my credentials, these transactions occurred, revea...
On May 17, 2024, unauthorized transactions were made through phone banking, resulting in money being withdrawn from my Garanti BBVA account. Despite my objections, no resolution has been reached. On the same day, similar transactions made through Yapı Kredi Bank were refunded by that bank. This clea...
On March 13, 2024, I attempted to deposit money using the QR code feature. However, the machine malfunctioned and my money got stuck. The ATM displayed a message stating that the transaction would be processed within one week and I would be notified of the outcome. However, on March 16, 2024, I rec...
I want to share my experience with Garanti BBVA. I have been a customer of this bank for several years and always adhered to payment deadlines for my loans. Last year, because I was two days late on my credit card loan payment, they restricted several features, such as cash withdrawals and money tra...
On November 29, 2024, Garanti BBVA took ₺10.696,78 from my account ending in 8075 without me knowing or giving the go-ahead. The amount was added to the balance of a credit card that ends in 3012. I didn't get any info about this transaction, neither before nor after it happened. This unexpected ded...
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