Free Fire Max

My Free Fire account with ID 2847576208 has been unfairly banned for approximately 1.5 years. Other than a general notice stating that my account was suspended, no reason has ever been provided, and I do not know why the ban was applied. At the time the ban occurred, I had made multiple diamond pur...

In Free Fire Max, my account received a 2-day ban even though I did not use profanity, harassment, or cheats. During gameplay, I only left the match a few times, and aside from that, I did nothing that violates the rules. I do not even use the microphone, and when I type messages, I am careful to av...

I am filing a complaint regarding an issue in Garena Free Fire Max that I have been experiencing for about three days and that I believe is unfair. I am currently around level 57–58, and for the first time, I spent money to purchase diamonds in the game. I invested approximately 800 diamonds and the...

I am writing to report that my Free Fire Max account has been unfairly suspended on Android immediately after I logged in through the BlueStacks emulator. The suspension appears to have been triggered by a glitch on Garena’s side, because the issue occurred right as I logged in, and I have not used ...

I am writing regarding my Free Fire account with UID 2101733761, which I am no longer able to access. This account was created and linked through Facebook. After being away from the game for a long time, I attempted to log in again and realized that I could not find any email address or phone number...

I have been playing Free Fire Max on my Android device for about 5 years, and my account with in‑game ID 2239202827 was suddenly banned without any valid reason shown on the screen. When I tried to log in, I only saw that the account was banned, but there was no explanation such as using third‑party...

I have been playing Free Fire Max on my Android device for approximately five years, and my account with the in-game ID 22392* was banned without any valid reason shown on the screen. When I try to log in, I only see that the account has been banned, with no explanation such as third-party app usage...

While playing Free Fire Max in ranked mode with a team 1–2 days ago, I suddenly received a message on my screen saying “the team leader removed you from the team.” When I tried to rejoin the team, I then received a different error message stating “This team contains players under suspicious review.”...

My Free Fire account, which I log into via my Google account, was suddenly logged out and suspended on 31 October. Since that date, I have not been able to access my account at all. I did not receive any prior warning or clear explanation about a violation, and the suspension happened without any no...

I recently lost access to my Free Fire Max account because it was hacked. My Free Fire ID is 2235887088 and it was linked to my Facebook account. After the hack, the email and password connected to my account were changed without my permission, so I can no longer log in. I request that my Free Fire ...

For the last three days I have been unable to access my Free Fire account because I am not receiving the verification code email from Garena. I am trying to log in from India using my Jio connection and choosing the email verification option, and my registered email is a Gmail account. However, no v...

I am experiencing an issue in Free Fire due to something that happened while playing Ranked Team Clash. I was matched with a random player, and we ended up on the same team. During the match, I had no idea that this player was using cheats. We won the match, but afterward, even though I never used a...

Dear Garena Support Team, my Free Fire Max account (UID: 2498331003, in-game name: √RDX_ALOK√) was stolen about a year ago. After recovering it via Facebook, I discovered that it had been banned due to actions taken by the unauthorized user. I have always played legitimately, never used cheats, and ...

Hello Garena Support Team, My Free Fire account has been hacked and I can no longer access my game properly. My account is linked only to Facebook, and my Facebook account is still completely under my control, but someone has accessed my Free Fire account and changed the in‑game name. Here are my ac...

I am submitting this complaint regarding the permanent ban that was applied to my Free Fire account in July 2025 due to suspicion of using hacked servers or illegal tools such as XMOD. I would like to clarify that what happened was the result of deception by some individuals who shared fake servers ...

The Free Fire team, my seven-year-old account was hacked. On June 3, 2025, someone else accessed my account and changed the in-game “linking option,” after which my account was suspended for 30 days. At that time, there was no Gmail recovery option available, so I couldn’t access my data. Even thoug...

The recovery Gmail linked to my Free Fire Max account was changed without my permission, and the login Gmail was also changed, causing me to lose complete access to my account. I did not authorize these changes, and I suspect my account was compromised. I kindly request Garena to help me recover my ...

Someone took my Free Fire Max account (UID: 764228749), and I've been attempting to get it back, but the team hasn't been very helpful. One day, I couldn't get into my account anymore, and the email address attached to it was changed without my knowledge. I contacted them in the hopes of getting a q...

My Free Fire account got hacked, and now I'm completely locked out of a profile I've dedicated years to building up. I’ve gone through every possible recovery step, but I’m still locked out. It’s super frustrating to see all my progress just vanish like that. I’m reaching out to the Free Fire team t...

First I got banned for 7 days without any reason, and after being unbanned it has been showing the same issue for a month. Please help me fix this. I am not able to play Free Fire Max with friends, I cannot spectate any of them, and matchmaking takes more than 2 minutes. Even when a match starts, ab...

My Free Fire MAX ID was hacked, and the Gmail linked to my account was deleted. Please help me recover my account using my UID 892868487. A long time ago, my friend added his Gmail, but I didn’t know about it. When I woke up and opened my Free Fire account, it was gone, and a new account appeared in...