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Burak is completely dissatisfied with the result

Franke Dishwasher Pump Leaks Water

Burak
November 11, 2023 9:46 pm
120

The pump in my Franke dishwasher stopped working after 2.5 years of buying it. Once the warranty was up, we reached out to Franke service to get some original parts and ended up shelling out a pretty penny for the repair. They repaired the pump, but even after the machine came back from the service center, it kept leaking water from the day it was delivered. So, it ended up that water flooded the place, and even the kitchen cabinet got all swollen. They messed up and then repaired another part of the product they had. Who will pay for the damage to my kitchen cabinet? I really regret purchasing your machine. Franke is a brand that is known for being of low quality and lacking integrity. I'm going to send you a video. They said the pump doesn't have a warranty. They didn't even put the date on the receipt. They're not responsible. What should I expect from their repair? You need to pay for the damage I caused. Please repair the machine because you broke it.

November 13, 2023 9:00 am (1 day after complaint)

Dear Valued Customer, Your application has been processed and forwarded to the relevant departments. Thank you for choosing Franke products. Franke Kitchen and Bathroom Systems Industry and Trade Inc. Customer Service

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