My experience at the Four Seasons Sultanahmet Café was deeply disappointing and disrespectful. Although the café is open to everyone, it’s clear non-hotel guests are treated as second-class visitors. When my friend and I arrived for coffee, a staff member coldly informed us that certain seating areas were reserved exclusively for hotel guests. Fine, we thought—we’ll take a quick photo and move inside. But then she added, “Only two photos, and don’t go near the windows; our guests might feel uncomfortable.” This ruined our mood.
Once seated, we ordered lattes and waited. Meanwhile, a hotel guest, an Arab man, sat close by, taking over the shared space with an arrogant attitude, making us extremely uncomfortable. When we asked the staff to address this behavior, they refused, saying, “They’re hotel guests; if you’re uncomfortable, you can leave.”
Why open the café to the public if non-guests are treated so poorly? This is unacceptable, and I’ll never return to this establishment. Four Seasons Sultanahmet, you should be ashamed of such treatment. Respect all your customers equally or stop pretending to welcome everyone.
We visited Sultanahmet Four Seasons, hoping to enjoy a nice coffee and dessert. Initially, the staff were attentive, and we requested to sit outside. They added us to the waiting list, which was fine since others were ahead of us. However, when it was finally our turn, they gave the spot to people w...
At the Istanbul Four Seasons, I encountered extremely unprofessional behavior from the receptionist—a man with a ponytail and glasses. When I politely asked for the restroom location, he responded with a visibly annoyed attitude, vaguely pointing "ahead." When I asked why he seemed upset, he replied...
I booked a one-night stay at Four Seasons Apart in Muğla Dalyan for my family, but the experience was a complete disappointment. The room we were given looked nothing like the photos sent to us. For a family of four, including two children, we were offered an unsanitary and unsafe attic-style room a...
I made a reservation at Sunshine Holiday Resort, but when we arrived, we were told we would be given a different room than the one we booked. When we objected, instead of helping us, the staff coldly responded, "Then leave if you don’t like it." That level of disrespect and lack of professionalism w...
On August 28, during an outdoor cinema event at the Four Seasons Bosphorus, I experienced unacceptable behavior from a female staff member who attempted to make us move from the seats we were initially assigned. I reported this mistreatment over the phone, and Mr. M****** attempted to make up for it...
Comments