Fossil FES5219 Watch Failed Twice Shortly After Purchase and I Want a Full Refund

I purchased a Fossil FES5219 watch through the Saat & Saat website on May 20, 2026. Approximately one month after purchasing the product, the watch completely stopped working and had to be sent to technical service. At the end of the service process, the watch was returned to me on June 30, 2026.

However, while continuing to use the watch, I experienced another problem in August. This time, the watch began displaying the wrong time and an incorrect calendar. In other words, the product has developed two separate failures within a very short period, making it unreliable and difficult to use.

Since the watch was recently purchased and is still under warranty, experiencing two separate failures has completely undermined my confidence in the product's quality. For this reason, I am requesting a full refund for this product, which I believe is defective.

If my request is not resolved within a reasonable period, I would like to inform you that I will file a complaint with the Consumer Arbitration Committee within 10 days.

I expect this matter to be resolved promptly and my refund to be processed without further delay.