FLEXTV Charged Me After I Tried to Cancel My Subscription
I am contacting you regarding an unwanted charge from FLEXTV. Today, 01/08/2026, an amount of 6.038 was debited from my card in Chile for a subscription that I was trying to cancel and did not wish to continue. I attempted to cancel the subscription directly from the application, but the app did not allow me to complete the cancellation process, and despite this, the charge was still made. This situation has caused me an economic loss for a service that I did not want to keep. I kindly request that the FLEXTV team cancel my subscription immediately and refund the full amount of 6.038 charged today to my payment method. I also ask you to confirm the cancellation so that no further charges are made in the future.
Progress
I live in Chile and I am having a problem with the Flextv subscription charges. I had an active subscription, but on Saturday I did everything possible to delete my account and uninstall the application, because from the app it did not allow me to cancel the subscription correctly. Even though I deleted the account and uninstalled the app, on 01/08/2026 Flextv charged me again 6.038 Chilean pesos as a new payment. In total, Flextv has already charged me 12.076 pesos, and I did not even use the application after uninstalling it. I request that the total amount of 12.076 Chilean pesos charged by Flextv be fully refunded, since I tried to cancel in time, I no longer use the service and I had already uninstalled the application.
