FLEXTV Charged Me After I Tried to Cancel My Subscription

I am contacting you regarding an unwanted charge from FLEXTV. Today, 01/08/2026, an amount of 6.038 was debited from my card in Chile for a subscription that I was trying to cancel and did not wish to continue. I attempted to cancel the subscription directly from the application, but the app did not allow me to complete the cancellation process, and despite this, the charge was still made. This situation has caused me an economic loss for a service that I did not want to keep. I kindly request that the FLEXTV team cancel my subscription immediately and refund the full amount of 6.038 charged today to my payment method. I also ask you to confirm the cancellation so that no further charges are made in the future.