I have been a Turkcell customer for years, but for several months now, my bill has included charges for something called “FitMe”—a service I never knowingly subscribed to and do not even understand. I first noticed it when reviewing my statement, called Turkcell immediately, and requested the cancellation. The representative confirmed that it was canceled, yet the charges have continued to appear on my bill every single month.
I have never used FitMe, never agreed to it, and I am tired of paying for a service I do not want. This is both financially and ethically unacceptable. A provider like Turkcell should ensure that unauthorized subscriptions are permanently removed and should not allow third-party charges to slip through after cancellation.
I demand the immediate and permanent removal of FitMe from my account, a full refund for all months I was wrongly billed, and an explanation of how this subscription was added in the first place. If this issue is not resolved promptly, I will escalate the matter to the Consumer Rights Authority.
I recently discovered that my Turkcell bill included an unauthorized subscription to a service called FitMe, resulting in an extra ₺229 charge. This subscription was apparently made through the Paycell app, but I have no idea how or when I supposedly subscribed. I have never knowingly signed up for ...
Since July 2025, a $5 charge has been added to my postpaid Turkcell bill every month for a subscription to a service called “Fitme”, which I never authorized or subscribed to. I only discovered this issue after reviewing my phone bill, where the charge appeared under my Turkcell line number 0530****...
My father recently discovered that a FitMe service subscription had been opened on his Turkcell line without his permission or approval. This subscription has been active since November, resulting in charges for five consecutive months. He only became aware of it on March 8, 2025, after receiving a ...
I recently encountered a deceptive practice involving the FitMe app, which is still available on the Google Play Store. While attempting to download a completely different application, I was misled into installing FitMe instead. Without my consent or any clear warning, the installation triggered a s...
I am being charged ₺239 every month for a FitMe subscription that I neither use nor want. This amount is too expensive for me, and I genuinely don’t see the point in continuing to pay for a service I have never benefited from. I have not used the FitMe app at all, and it’s frustrating to watch this ...
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