I Face Unauthorized €100 Charges From Findandloc App Subscription

I am filing a complaint regarding unauthorized charges made by the Findandloc application, which I downloaded through the Google Play Store. On March 18, 2026, and again on April 18, 2026, approximately €50 was charged each time to my Express Card account at Bank of Georgia without my knowledge or consent, totaling around €100.

The transaction details on my bank statement appear under the name “FINDANDLOC* C7009452FF, Spain.” I have never knowingly subscribed to any paid plan, activated a paid trial, or authorized any in-app purchases that would justify these recurring charges. At first, I assumed the initial charge might have been a misunderstanding, but after the second identical charge, it became clear that these transactions are unauthorized.

I have not received any explanation or communication from Findandloc regarding these charges. I request an immediate full refund of the approximately €100 that was deducted from my account.

Additionally, I ask that any active subscription or payment authorization linked to my card or account be canceled immediately, and that I receive written confirmation that no further charges will occur without my explicit consent. Given the seriousness of this issue, I also expect assurance that my card details and personal data are secure and will not be misused in the future.