Cancel My Findanloc Account and Refund My Accidental Subscription

3

I am writing to request the immediate cancellation of my Findanloc account and a full refund of the amount that was charged to my credit card without my clear intention to use the service. On 15 September 2026 at around 7:00 PM, an amount of THB 1,102 was charged to my KTC Mastercard ending in X-2900 with the transaction description “@FINDANDLOC*C8674757FF BARCELONA ESP”. I got to Findanloc through a random advertisement in another app and I believed it was only for testing, not for a paid purchase or subscription. I did not intend to use or continue using this application or service and I did not use it. After realizing that the money had been taken from my card, I immediately deleted the application from my mobile phone and cancelled my Findanloc account. My Findanloc account was registered with the email address: walaipu***@gmail.com. Since I did not clearly consent to a paid subscription and have not used the service, I kindly request that you cancel any existing service or subscription linked to my account and refund the full amount of THB 1,102 charged to my card as soon as possible. I would appreciate written confirmation that my account is fully cancelled and that no further charges will be made to my card. I am sharing this complaint so that this situation can be resolved promptly and to prevent similar issues for other users in the future.

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