FamPay Selfie Verification Failed: Reset Attempts to Unlock Account

I have been unable to complete my selfie verification on the FamPay app for about two years because the system shows that all my selfie verification attempts are exhausted. Each time I try, I only see the “Your selfie verification failed” message and that my attempts are over, so I cannot proceed with verification or use my FamPay Family Pay account properly. Despite this issue continuing for such a long time, I have not received any response or help through the usual support channels in the app. I am currently stuck at the verification stage and cannot move forward. I kindly request that my selfie verification attempts be reset as soon as possible so that I can try again and verify my account, or that my account be verified manually after checking my details, so I can use FamPay and the Family Pay features without further problems.