FamApp Wallet Temporarily Suspended With Locked Balance of ₹1,400

I am using the FamApp wallet service and my wallet has been temporarily suspended without a clear explanation. Since 29 July I have been unable to use my wallet balance and I only see the “wallet is temporarily suspended” message on the screen, even though there is still money in my account. I contacted FamApp customer support by email about this issue and received a message stating that my account has been temporarily suspended, along with a transaction reference including Approval No. 30407260012161 and Amount ₹1400/-. However, I was not given a clear reason for the suspension or any specific steps I should follow to get my wallet reactivated. I request that my account and wallet be urgently checked, that I am clearly informed of the reason efor this suspension, and that my FamApp wallet is reactivated as soon as possible so that I can access and use my balance again.